Text of actual ticket submitted:
Two computers have been down recovering from a virus for apparently 3-ish weeks. I didn't know that computers were like people and needed downtime to work their stuff out, but apparently I was misinformed. These computers really need to be operational for quizzing and teaching purposes as a week is no big deal, but 3 is really starting to push it and hinder the various classes that use the room, mine included. Any help would be awesome, or just tell me that I can pour some chicken soup on the keyboard to fix it, put them out of their misery, or something.
Not sure if smart ass or... yeah, just smart ass.
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