User ID. Fairly important bit of information. EVERYone on campus has one. You use it to log into EVERYthing that has ANYthing to do with the university. It's really not a hard question like what is your favorite color or your wedding anniversary or something. It's really not. Be prepared for someone to ask that of you if you call.
Student Caller "I'm having problems with my email"
Help Desk Guy "What is your user ID?"
Student Caller "Why do you need that?"
...
Student Caller "I'm having problems with my email"
Help Desk Guy "What is your user ID?"
Student Caller "mumblemumblemumble"
Help Desk Guy "I'm sorry, I didn't understand that, can you please repeat it?"
Student Caller (speaking even faster) "mumblemumblemumbl"
...
To make it interesting, most of our student user ID's are a 6 character string, normally initials followed by 3 random characters. THIS really gets interesting over the phone when you can have something like VBDFSX as an ID that you have to try and repeat over the phone. Yes, I know. Not everyone is familiar with either the NATO or radio alphabets, but most folks should have an idea of what a phonetic spelling is used for. If someone uses a phonetic alphabet to repeat your user ID back to you, please pay attention to the words. D as in Delta when repeated back means that I heard a letter D. If you agree with me, then I assume that your ID has a letter D in it not B. Oddly enough B as in Delta makes no sense. And if you are trying to spell your ID back to me G for Guest is a bit weird, especially with a Chinese accent.
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